Knowledge bases, are **collections of data and information** used by our [AI assistants](/en/modules/ai-assistant) to generate answers to problems that customers report. This data can be self-added and managed, and can come from various sources such as:
- **Websites**
- **PDF documents**
- **FAQs**
- **YouTube videos**

What are knowledge bases?

Our AI assistants read and learn from all data added on these knowledge bases. 

- URLs of websites **are fully searched**
- PDF documents are read in full
- FAQ texts are analyzed
- YouTube videos and their **transcripts are viewed**

This enables our AI to provide detailed and accurate answers.

How do our AI assistants use this data?

Almitee allows you to start managing knowledge bases at different levels. 

- **Level 1** is for the **general chatbot on your website**. 
- **Level 2** is associated with different **models of assets**. 
- **Level 3** is for specific **[assets](/en/modules/asset-management) or [locations](/en/modules/building-management)**. 
- **Level 4** is the deepest level and is used by the **[helpdesk AI assistant](/en/modules/almitee-helpdesk)**. 

**The deeper the level, the more data** is used from the higher levels and thus the smarter the [AI assistant](/enl/modules/ai-assistant) will be.

Different levels of knowledge bases

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**Questions to the chatbot** on your website are answered by data configured at **level 1** (L1). The chatbot will not use data set at lower levels.

**Questions asked to an [asset](/en/modules/asset-management)** via scanning a QR code are answered by data configured at **level 1** (L1), **level 2** (L2 - linked asset model) and **level 3** (L3 - linked asset)

Practical examples

Almitee offers a **great overview of all data sources** configured **across the different knowledge bases**. This way, you easily stay in control of the data and knowledge of all your [AI assistants](/en/modules/ai-assistant).

Overview of knowledge bases

Ready to try out Almitee? Easily manage the knowledge of your AI through setting up knowledge bases. [Contact us now](https://www.almitee.io/en/#contact) to learn how we can tailor our solutions to your business needs!

Get started with Almitee!

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Knowledge bases, of kennisbanken, zijn **verzamelingen van gegevens en informatie** die door onze [AI assistenten](/nl/modules/ai-assistent) worden gebruikt om antwoorden op problemen die klanten melden te genereren. Deze gegevens kunnen zelf worden toegevoegd en beheerd, en kunnen afkomstig zijn uit diverse bronnen zoals:
- **Websites**
- **PDF-documenten**
- **FAQ's**
- **YouTube-video's**

Wat zijn knowledge bases?

Onze AI assistenten lezen en leren van alle gegevens die zijn toegevoegd op deze knowledge bases. 

- URLs van websites **worden volledig doorzocht**
- PDF-documenten worden volledig gelezen
- FAQ-teksten worden geanalyseerd
- YouTube-video's en hun **transcripties worden bekeken**

Dit stelt onze AI in staat om gedetailleerde en nauwkeurige antwoorden te geven.

Hoe gebruiken onze AI assistenten deze gegevens?

Almitee laat het toe om kennisbanken op verschillende niveaus te gaan beheren. 

- **Niveau 1** is voor de **algemene chatbot op uw website**. 
- **Niveau 2** wordt gekoppeld aan verschillende **modellen van assets**. 
- **Niveau 3** is voor specifieke **[assets](/nl/modules/asset-beheer) of [locaties](/nl/modules/gebouwbeheer)**. 
- **Niveau 4** is het diepste niveau en wordt gebruikt door de **[helpdesk AI assistent](/nl/modules/helpdesk)**. 

**Hoe dieper het niveau, hoe meer data** wordt gebruikt van de hogere niveaus en hoe slimmer de [AI assistent](/nl/modules/ai-assistent) dus zal zijn.

Verschillende niveaus van knowledge bases

**Vragen aan de chatbot** op jouw website worden beantwoord door data die op **niveau 1** (L1) is geconfigureerd. De chatbot zal geen data gebruiken die op lagere niveaus is ingesteld.

**Vragen die worden gesteld aan een [asset](/nl/modules/asset-beheer)** via het scannen van een QR-code worden beantwoord door data die op **niveau 1** (L1), **niveau 2** (L2 - gekoppelde asset model) en **niveau 3** (L3 - gekoppelde asset) is geconfigureerd

Praktische voorbeelden

Almitee biedt een **mooi overzicht** aan **van alle databronnen** die zijn geconfigureerd **over de verschillende knowledge bases heen**. Op deze manier blijf je eenvoudig controle houden over de data en kennis van al jouw [AI assistenten](/nl/modules/ai-assistent).

Overzicht van knowledge bases

Klaar om Almitee uit te proberen? Beheer de kennis van jouw AI eenvoudig via het instellen van knowledge bases. [Neem nu contact met ons op](https://www.almitee.io/nl/#contact) om te leren hoe we onze oplossingen kunnen afstemmen op jouw bedrijfsbehoeften!

Ga aan de slag met Almitee!

Discover how Almitee AI assistants use data from various knowledge bases to accurately answer questions and problems.

What are AI knowledge bases and how are they used?

Geef automatische support aan de hand van uniek getrainde AI assistenten.

AI assistent

Laat mensen eenvoudig problemen melden door QR-codes te scannen of via inkomende e-mails.

Helpdesk

Beheer en visualiseer assets van jouw organisatie op een efficiënte manier.

Asset beheer

Beheer en onderhoud de ruimtes in je gebouw op een efficiënte manier.

Gebouwbeheer

Ontdek hoe Almitee AI assistenten gegevens uit verschillende knowledge bases gebruiken om vragen en problemen nauwkeurig te beantwoorden.

Wat zijn AI knowledge bases en hoe worden ze gebruikt?

To provide professional support, a [helpdesk](/en/modules/almitee-helpdesk) is a mandatory tool to keep an **overview of all tickets coming in** around your product. 

Almitee comes with a helpdesk that **can make use of artificial intelligence** to help you more quickly resolve questions and issues that have come in. There are **different ways to create tickets** that come into our helpdesk.

Introduction

Through our platform, it is very easy to create an **own ticket**. Click on “new ticket”, describe the problem, link it to one of your customers and save. This allows you to quickly and efficiently report and resolve problems yourself.

1. Create your own ticket

Almitee allows you to configure **your own inbound mail address**. Do you already have your own support email address? Then you can set up a rule that all incoming emails will be forwarded to your personal inbound address from Almitee. **All inbound emails will then automatically be created as [a new ticket](/en/modules/almitee-helpdesk) in our system**.

2. Via email

Are you using our [asset module](/en/modules/asset-management)? Then you can hang a **unique QR code** on each device that can be scanned when problems arise. This way the user can **very quickly describe the problem, take pictures and submit the ticket**. This arrives in the helpdesk, automatically linked to the right asset and the person responsible for the device.

3. Via QR

Have you implemented our chatbot in your website or SAAS product? Then the user can very quickly **create a ticket via our [chatbot module](/en/modules/ai-assistant)**. This makes the process even easier and faster for the user.

4. Via chatbot

On all tickets created, you can use **artificial intelligence to solve the question faster**. The AI uses the various knowledge bases you have created to find a solution to the reported problem. **This way you work efficiently and questions are resolved much faster**.

Use of artificial intelligence

Ready to give Almitee a try? [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Ontdek de verschillende manieren om tickets aan te maken op Almitee en waar AI jou kan helpen om deze op te lossen.

Tickets aanmaken in Almitee

Organize, connect, and store essential documents for professional-level support.

Documents

Efficiently manage, track, and visualize your company's assets.

Asset management

Efficiently manage and maintain your building's rooms.

Building management

Manage multiple organizations with just one account and store all your data on one central platform.

Organizations

Allow people to easily report issues and concerns by scanning QR codes or through incoming emails.

 Let uniquely trained AI assistants provide automated support to users.

AI assistant

Discover the different ways to create tickets on Almitee and where AI can help you solve them.

Creating tickets in Almitee

At Almitee, we understand the challenges companies face in providing excellent customer service. As such, our application is **designed to support your team in managing and optimizing different types of support processes**. 

With a focus on simplicity and efficiency, Almitee helps your business grow by providing **high-quality support** to your customers, partly through **automation via [artificial intelligence](https://www.almitee.io/en/modules/ai-assistant)**.

Why Almitee?

Although Almitee focuses purely on customer support, we recognize that integration with other applications can provide **considerable benefits**. 

Whether it's forwarding tickets to other ticketing systems, retrieving and displaying asset information and statuses, or connections to ERP systems, **Almitee makes it all possible**. 

This ensures a seamless workflow and increased productivity within your organization.

Integrations with other applications

We offer the ability to implement custom integrations, **no matter what application you use**, as long as it offers the right tools to connect to it. This means you can customize Almitee to your specific business needs, resulting in an **even more efficient and effective support environment**.

Opportunities for custom integrations

Are you a high-growth company that needs to provide quality support to customers? Then Almitee is the perfect partner for your business. With our powerful support application and ability to integrate with other systems, we help your business take that extra step in providing professional customer service.

[**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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We zijn ervan overtuigd dat het integreren van Almitee met andere applicaties nog meer voordelen kan bieden voor onze klanten. Ontdek hoe we jou kunnen helpen.

Integreer andere systemen met Almitee

We believe that integrating Almitee with other applications can provide even more benefits for our customers. Find out how we can help you.

Integrate other systems with Almitee

By **scanning** a **QR code** that is [attached to a device](/en/modules/asset-management) or [hangs in a room](/en/modules/building-management), users can **directly report problems**, **communicate** with an **AI assistant** or open **relevant documents** (maintenance documents, manuals,...).

This way of working ensures that the support team is **less burdened** and that the user in question can solve the problem directly themselves. Thus, **precious time is saved** and the **user does not have to wait** to continue.

The role and benefits of AI and QR codes

From now on, it is also possible to **talk to an [AI assistant](/en/modules/ai-assistant).** **Just ask your question, typing is no longer necessary**. This makes the process not only more user-friendly but also a **whole lot faster**.

The assistant understands your question and answers it immediately in both **text and voice form**. This allows you to quickly get the information you need.

Talking to an AI assistant

Integrating speech recognition into our [AI Assistant](/en/modules/ai-assistant) offers **numerous advantages**. It is **fast, accurate** and it ensures that you have your **hands free to do other tasks** while your problem is being solved. This is especially useful in situations where you are doing hands-on work.

Benefits of speech recognition

Ready to try out Almitee? Easily scan, report and manage your assets and spaces with the power of AI and QR codes. [**contact us now**](https://www.almitee.io/#contact) to learn how we can tailor our solutions to your business needs!

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Verlies niet langer tijd door te chatten, maar omschrijf jouw probleem door te praten met de AI-assistent.

Krijg hulp door te praten met een AI-assistent via QR-codes

Instead of wasting time chatting, describe your problem by talking to the AI assistant.

Get help by talking to an AI assistant via QR codes

At Almitee, we understand how important it is to be able to **find data quickly and accurately**. That's why we've introduced **AI Sources**, a feature that helps you identify the sources used to answer your questions. This makes the process of **data verification and validation a lot easier and faster**.

AI Sources

When you pose a question to the [AI assistant](/en/modules/ai-assistant) within the Almitee platform, our AI will **show up to five sources used to formulate the answer**. 

These sources can **vary from specific web pages to pages from uploaded PDF files**, depending on the data sources you've added to your [knowledge base](/en/blog/what-are-ai-knowledge-bases-and-how-are-they-used).

How does it work?

With AI Sources, you can not only find the data you need faster, but also check the **accuracy of the information**. 

This helps not only validate the data, but also train the AI to become even better. By having instant access to the right pages and sources, you **save valuable time and increase efficiency**.

Benefits of AI Sources

Imagine you need a specific report from an uploaded PDF file. With AI Sources, you can **directly navigate to the correct page without searching the entire document**. Or maybe you need data from a particular web page; **AI Sources shows you exactly which page was used**, so you can see the context and details.

An example

There is **no faster way to find the data you need than with AI Sources**. By being able to see the exact sources the AI has used, you can work more efficiently and improve your AI training. [Try it today and experience the difference!](/en/sign-up)

Conclusion

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Ontdek hoe je sneller en efficiënter data kunt vinden met AI binnen het Almitee platform. Leer hoe onze AI assistent je helpt met bronvermelding en validering.

Vind je data nu nog sneller via AI sources

Discover how to find data faster and more efficiently with AI within the Almitee platform. Learn how our AI assistant helps you with source identification and validation.

Find your data now even faster via AI sources

Help out users immediately with any question they have about your product, asset or location.

AI Assistant

Enable your users to report problems they encounter on locations or assets by QR code scanning.

Manage and maintain locations in your building efficiently via AI.

Manage your company's assets and keep track of all issues with AI.

Almitee is a **powerful solution that leverages artificial intelligence** to provide **round-the-clock support**, ensuring that customers **always have access to the assistance they need**.

Our primary goal has been to help companies relieve their support burden while ensuring that customers **receive assistance 24/7**, all while **reducing support costs by up to 50%**.

**Different modules** are helping you to achieve this result.

What do we do

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Scan the QR code of the device your have problems with.

Scan QR code

Leg je probleem uit aan de AI-assistent van het apparaat.

Ask for help

Get help in seconds and enjoy your day!

Good to go!

Automatic support by QR

We offer the ability to provide your customers with **automated support via QR codes**. Users can simply scan a unique QR code located in a specific area or on an asset, and an **AI assistant will assist them with their issue**. 

The AI assistant is **specially trained on data related to that particular space or asset**, allowing it to **offer professional-level advice** without needing to involve you or your colleagues.

How it works?

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Report a problem via your own smartphone.

Capture a picture of the issue.

Take picture

The problem will be directed to the appropriate individual.

Submit issue

Get notified when the issue is fixed.

Get notified

Simplify issue reporting across locations and assets by scanning an unique QR code for each item.

Reporting issues via QR

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Set up an automated chatbot to provide immediate assistance to users on your website or SAAS-product.

Almitee

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What are AI knowledge bases and how are they used?

What are knowledge bases?

How do our AI assistants use this data?

Different levels of knowledge bases

Practical examples

Overview of knowledge bases

Get started with Almitee!

You might also like

Read more

Creating tickets in Almitee

Read more

Integrate other systems with Almitee

Read more

Get help by talking to an AI assistant via QR codes

Read more

Find your data now even faster via AI sources

Where are we active?

What are AI knowledge bases and how are they used?

What are knowledge bases?

How do our AI assistants use this data?

Different levels of knowledge bases

Practical examples

Overview of knowledge bases

Get started with Almitee!

You might also like

Read more

Creating tickets in Almitee

Read more

Integrate other systems with Almitee

Read more

Get help by talking to an AI assistant via QR codes

Read more

Find your data now even faster via AI sources